Delivery & Exchange Policy
Delivery
All orders come straight to you from our warehouse located in the heart of Europe, Germany. Please be aware that any additional import charges associated with your order may not be included in either the item's price or its shipping cost. Delivery price will be automatically calculated on the shopping cart page. Please note, that shipping costs below are without tax.
| Counties | Shipping Service | Cost | Details | Number of business days |
|---|---|---|---|---|
| Germany | DHL  |
€4.90 Free Delivery Order more than 70 EUR DHL Kleinpaket €3.50 for orders under 40 EUR |
1-3 business days | |
| European Union countries except Germany | Deutsche Post  |
from €4.50 – €7.00 Free Delivery Order more than 120 EUR |
*with tracking number | 10-20 business days |
| European Union countries except Germany | UPS  |
from €7.50 – €9.90 Free Delivery Order more than 120 EUR |
3-5 business days | |
| European Union countries except Germany | UPS Express Saver
|
from €16.00 – €18.50 Free Delivery Order more than 450 EUR |
For orders heavier than 2 kg an additional surcharge may be applied. | 1-2 business days |
| Countries outside of European Union* | DHL |
from €22 – €31 Free Delivery Order more than 450 EUR |
For orders heavier than 2 kg an additional surcharge may be applied. | 7-14 business days |
| Countries outside of European Union* | UPS Express
|
from €22 – €28 Free Delivery Order more than 450 EUR |
For orders heavier than 2 kg an additional surcharge may be applied. | 1-3 business days |
| New Zealand, Australia and Israel | UPS Express Saver
|
€31 Free Delivery Order more than 450 EUR |
For orders heavier than 2 kg an additional surcharge may be applied. | 2-3 business days |
*Kindly note when entering your final address, an additional surcharge may be applied on top of the costs indicated in the table above by either of these vendors
Shipping charge for the mannequins
For EU:
1. UPS Standard 9 EUR/mannequin
2. UPS Express 25 EUR/mannequin
Worldwide:
40 EUR/mannequin*
*except Australia and New Zealand
Shipping charge for the fabric rolls:
For Alicante Stretch Net: EU UPS Standard 19 EUR
For the rest Fabrics: EU UPS Standard 25 EUR
Worldwide:
must be agreed separately with the manager.